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Date(s) - 22nd Oct
10:00 am - 4:15 pm

St John's Church


Course Cost

The course costs £40 to members of TVA and £55 to non-members including lunch.

If you would like to become a member of TVA download the membership pack here Membership Pack 2019-20

Course Aims

  • Establish key principles of volunteer management
  • Identify good practice
  • Increase motivation and loyalty
  • Value and reward your volunteers

Course Objectives

  • Demonstrate the concept of the ‘Volunteering Culture’ (person centred approach)
  • Examine the status of volunteers and ways of reducing associated risks
  • Discuss ways to manage common issues with volunteers (including personal & professional boundaries)
  • Consider why people volunteer and why they don’t (establish simple ways to retain them)

Course Programme

Introductions and housekeeping

Welcome everybody, basic housekeeping rules, trainer’s background and course programme

Participant introductions

Participants introduce themselves and reasons for coming / what they hope to gain from the course

Volunteering Culture

Participants will explore the significance of establishing a ‘Volunteering Culture’ within their organisation and with new and existing volunteers

Volunteer status

This exercise is designed to get participants thinking about how volunteers fit into your organisation legally, what status they have and how to reduce your risks of legal action

‘Pro’s and Con’s’ of working with volunteers

This session will help participants to recognise the pro’s and con’s of using volunteers and be a good opportunity to raise particular issues, affecting them

Personal & professional boundaries

Through handouts and discussion, the group will identify the importance of personal and professional boundaries when working with volunteers and the possible consequences for staff and organisation, should things go wrong

Support and supervision

A ‘free-thinking’ session exploring ‘what to do’, re: support and supervision of volunteers

Managing problems

A large group exercise identifying some of the most common issues facing managers which will help focus participants on problem-solving through shared experiences and opinion

Management – good practice

A review of good management practice within the voluntary sector and the complaints procedure

Suspension of volunteers

A short session identifying a number of situations that would constitute gross misconduct leading to the suspension of volunteers

Volunteer retention

This session helps attendees to understand why retaining volunteers is so important and identifies simple ways to retain them by identifying why volunteers leave.

Course Duration

Up to 6.25 hours 10am to 4:15 pm including breaks and 45 minutes for lunch which will be provided.

Course Cost

The course costs £40 to members of TVA and £55 to non-members including lunch. If you would like to become a member of TVA please contact info@tva.org.uk for a Membership Pack.

Course Tutor – Matthew Plumridge

The course will be run by Matthew Plumridge who has worked in the not-for-profit and charitable sector for over 25 years in roles such as volunteer co-ordinator, project manager and Board member working with small, medium and large UK and international charities. He is a former Trustee of Volunteering England, Disability Initiative, Toc H and Positive Action (an HIV Charity).  Matthew has interviewed over 5,000 prospective volunteers in his time, managed two volunteer centres in Surrey and managed 2,500 volunteers on 60 + community projects

These courses are in demand so book early to ensure that you have a place!



Bookings are closed for this event.